OKI launches Smile Factory

OKI South Africa powered by Printacom is proud to announce the unveiling of their very own “Smile Factory”.
The OKI family prides itself on delivering a superior customer experience through exceptional service and a smile, thus the Smile Factory was born. This initiative’s goal is to enhance their current service offering and take service levels to new heights unheard of in the Southern African IT industry.

When surveying technical and service departments and asking what inspires them in their daily activities, the common thread was; “helping people and making them smile”. This led to the creation of the Smile Factory. Through this initiative, the OKI technical team is now known as Smile Engineers, no longer technical engineers or assistance, they are here to make you smile. The philosophy of making people smile has completely changed the way of thinking and how OKI approach servicing and interacting with customers.

Beyond creating a superior customer experience with OKI’s Smile Engineers, the Smile Factory extends to the entire organisation so whomever you are interacting with at OKI their aim is to make your day.

Greg Sellars, marketing manager at Printacom, says; “The Smile Factory has been running internally for the past six weeks and we have experienced a noticeable enhancement in people’s attitudes and outlook. The Smile Factory is unique in the way that it has changed the company’s culture. The team has become even more motivated, positive and happier through the simplicity of making other people smile.

“The direct result has seen more positive customer feedback. We believe that this is a key differentiator within the industry and look forward to the launching the Smile Factory on International Smile Day, 03 October.”

OKI poses the question why making people smile is so important. Research indicates that smiling changes your mood, makes you seem successful, allows you to stay positive, relieves stress and is contagious.

OKI looks forward to making your day and making you smile. For more information or to take part in OKI’s Smile Factory Pay it Forward Campaigns visit their Facebook, Instagram or twitter pages.

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About Us

Printacom Technologies is the sole authorised vendor of the OKI Printing Solutions, TallyGenicom and Tally Dascom Line Printers brands of printer and printer consumables in South Africa and sub-Saharan Africa including the Southern African Development Countries (SADC) region.

The company is a member of the MB Technologies Group, southern Africa’s leading black-owned IT distribution group and as such has established a solid presence in the market over the past 15 years it has been in operation. The company’s philosophy revolves around offering the latest printing technologies, at competitive prices, backed by industry-leading service and support.

The three brands represented by Printacom provide it with the ability to offer the market a complete printing solution that covers practically any need, from general office automation through to high-volume dot matrix printers and barcode printers.


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